Delivery

Dispatch times:

Frame only, in stock:Order before 2pm UK time (Mon-Fri) for same day dispatch.
Frame with prescription lenses: If we have the lenses in stock, then orders placed before 2pm UK time (Mon-Fri) will be dispatched same day. For more complicated lens prescriptions, and special coatings we'll contact you with a dispatch date, but 99% of the time we'll be able to dispatch the next working day.

Returns

We offer a 28 day return or exchange policy from the day you receive your order. We're happy to refund any frames/sunglasses you are not 100% happy with providing we receive them unused, as new, along with a completed returns form within this 28 day period. You will be credited via your original method of payment and notified via email when this process is complete.
PLEASE NOTE WE ARE UNABLE TO REFUND THE COST OF PRESCRIPTION LENSES AS THESE ARE BESPOKE ITEMS.
Please send all returns to:

OCO Glasses Returns Dept.
8 Banks Road,
West Kirby,
Wirral.
CH48 4HB.

Cancellations

If you would like to cancel your order, then please call us as soon as you can on 0800 011 9747.
Frame only: Unshipped orders will be refunded in full. If the order has been shipped, then returns policy applies.
With Prescription:If we are yet to make prescription lenses then we will refund full order amount. If order is unshipped but we have already made prescription lenses, then we will refund frame price. If order has shipped then returns policy applies.

The size of the frame is given by two numbers separated by a hyphen, both are distances in mm. It is in the format x-y e.g. 54-15

The first number, x is the "lens width" or "eye size". This is the horizontal width of the inside of the frame, at its widest point.

The second number, y is the "bridge width" which is the minimum horizontal distance between the inside edges of the nasal part of the frame.