Claire Goldsmith Ellis Glasses

Shipping to Europe

• FREE with orders over €200
• €20 with orders under €200
• Tracked FedEx Priority or DHL Express Service
• Order before 3:30pm (UK time) Monday to Friday, for guaranteed same day dispatch
• Usually delivered next day, but please allow 1-2 working days for delivery

Shipping to Rest of World

• FREE with orders over €200 
• €30 with orders under €200
• Tracked FedEx Priority or DHL Express Service
• Order before 3:30pm (UK time) Monday to Friday, for guaranteed same day dispatch
• Allow 1-5 working days for delivery, depending on location

Dispatch Cutoff Times

Order by 3:30am (UK time) Monday to Friday, for guaranteed same day dispatch. 

Prescription Orders

Most orders with prescription lenses usually take 2-3 days to dispatch.

More complicated prescription orders can take up to 10 days for dispatch.

The manufacturing time for prescription eyewear depends on a number of factors including your prescription and the lens type.

Please contact customer service for an accurate quote of the build time.

Duties and Taxes

All orders are dispatched from the UK.

All prices on our website are inclusive of all duties and taxes.

OCO will take care of any duties and taxes on OCO orders arriving into non-EU countries e.g. Switzerland.

14-DAY RETURNS

We offer a 14 day return or exchange policy from the day you receive your order.

We're happy to refund any frames/sunglasses you are not 100% happy with providing we receive them unused, as new, along with a completed returns form within this 14 day period.

You will be credited via your original method of payment and notified via email when this process is complete.

The following items are exempt from being returned:

• Prescription eyewear
• Outbound shipping costs (we pay for the inbound return shipping label, but will not refund any original outbound shipping charges)

To return an item, please email info@ocoglasses.eu stating your order number and items for return, and we'll get back to you with details of how to return your item. For orders within the UK, we pay for your shipping label!
For returns outside of the UK, you must

• ship your order via a tracked service
• The return tracking number must be generated within 14 days of you receiving your order
• We must receive your package within 14 days of the return tracking number being generated