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Order by 3:30am (UK time) Monday to Friday, for guaranteed same day dispatch.
Most orders with prescription lenses usually take 2-3 days to dispatch.
More complicated prescription orders can take up to 10 days for dispatch.
The manufacturing time for prescription eyewear depends on a number of factors including your prescription and the lens type.
Please contact customer service for an accurate quote of the build time.
All orders are dispatched from the UK.
All prices on our website are inclusive of all duties and taxes.
OCO will take care of any duties and taxes on OCO orders arriving into non-EU countries e.g. Switzerland.
We offer a 14 day return or exchange policy from the day you receive your order.
We're happy to refund any frames/sunglasses you are not 100% happy with providing we receive them unused, as new, along with a completed returns form within this 14 day period.
You will be credited via your original method of payment and notified via email when this process is complete.
The following items are exempt from being returned:
To return an item, please email email@example.com stating your order number and items for return, and we'll get back to you with details of how to return your item. For orders within the UK, we pay for your shipping label!
For returns outside of the UK, you must
We are an authorised retailer of Frame Chain Eyewear.
We only sell authentic Frame Chain products.
If you would like written proof of our status as an authorised retailer of Frame Chain eyewear, then please contact us.